1. Introduction

Orchard Healthcare is an NDIS registered provider delivering disability support services in Western Australia. We understand that your personal and health information is sensitive and private. We are committed to handling your information with the highest level of care, respect, and confidentiality.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights regarding your personal information.

2. Information We Collect

To provide quality NDIS support services, we collect various types of information with your consent:

2.1 Personal Information

When you engage our services or contact us, we may collect:

• Your name, date of birth, and contact details (phone, email, address)
• NDIS participant number and plan details
• Emergency contact information
• Medicare and healthcare card details
• Communication preferences and accessibility requirements

2.2 Health and Support Information

To deliver appropriate care and support, we collect:

• Medical history and health conditions
• Disability information and support needs
• Medication details and allergies
• Goals, preferences, and lifestyle information
• Progress notes and service delivery records

2.3 Website Information

When you visit our website, we may automatically collect:

• Browser type and IP address
• Pages visited and time spent on site
• Location information when enabled
• Browser type and settings

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide and personalize our services
• Process transactions and send related information
• Send notifications and updates about our services
• Maintain security and verify identity
• Analyze and improve our services

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of our company except in the following cases:

4.1 With Your Consent

We will share personal information with companies, organizations, or individuals outside of our company when we have your consent to do so.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users

5. Data Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our services using SSL
• We review our information collection, storage, and processing practices
• We restrict access to personal information to employees who need that information

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to our processing of your information

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.